Professional experience

Embedded long-term contractor building marketplace reputation and enforcement UI for tens of millions of active users. Owned high-impact product domains end-to-end and maintained PagerDuty on-call operational responsibility.

- Core Feature Ownership: Successfully launched the Partner Certified Skills Program and the Freelancer Aggregated Strengths reputation engine across multiple high-traffic surfaces (Profiles, Search, Onboarding).

- System Migration: Contributed to the platform-wide overhaul of the Job Success Dashboard, transitioning to a new evaluation model.

- Technical Modernization: Led code refactoring efforts migrating legacy UI modules from Vue 2 to Vue 3 to optimize application architecture.

- Engineering Productivity: Designed an AI development workflow utilizing Cursor, Claude Code, and MCP integrations (Figma, Linear, GitHub, Confluence) to improve engineering velocity and feature throughput.

Refactored subscription setup UX, reducing merchant setup time by 20%, and developed an AI-powered onboarding chatbot, improving completion rates by 25% for 500+ users. Optimized cart and payment flows, cutting abandonment by 15%, and built a custom design system for flexibility.

Developed a big data analytics system with React, TypeScript, and Redux, managing 10M+ data points over HTTP. Built interactive dashboards in a monorepo setup with Lerna, enabling efficient marketing and forecasting for enterprise clients.